> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bitfield.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan changes and cancellation

> How plan changes, cancellation, refunds, invoices, and account deletion fit into the account lifecycle.

<div className="bf-article">
  <p className="bf-lead">
    Plan management belongs in the account portal. A customer should be able to understand what changes now, what changes at renewal, and where to go for invoices, refunds, cancellation, or deletion.
  </p>

  A customer starts with the Personal trial, grows to Builder, later removes old devices, then decides whether to keep scaling, cancel, or delete the account.

  <div className="bf-flow" aria-label="Plan management lifecycle">
    <div className="bf-flow-step">
      <span>Plan</span>
      <strong>Change access</strong>
      <p>Move between trial, Personal, Builder, or larger runtime/device ranges.</p>
    </div>

    <div className="bf-flow-arrow">→</div>

    <div className="bf-flow-step">
      <span>Billing</span>
      <strong>Review charges</strong>
      <p>Use the account portal for billing status, cadence, and invoice questions.</p>
    </div>

    <div className="bf-flow-arrow">→</div>

    <div className="bf-flow-step">
      <span>Exit</span>
      <strong>Cancel or delete</strong>
      <p>Cancel plan access or request account deletion through the account lifecycle surfaces.</p>
    </div>
  </div>

  Normal plan management should not require a support email. Support and legal links still need to be easy to find when money, refunds, or deletion are involved.

  ## Lifecycle jobs

  | Job              | Where it belongs          | Customer wording                                        |
  | ---------------- | ------------------------- | ------------------------------------------------------- |
  | Change plan      | Account portal            | Change, pause, resume, or cancel                        |
  | Cancel plan      | Account portal            | Stop future plan access according to displayed terms    |
  | Refund question  | Refund Policy and support | Check the refund policy, then contact support if needed |
  | Invoice question | Account portal or support | Find billing records or ask support                     |
  | Account deletion | Account portal            | Request or cancel account deletion                      |
  | Recovery         | Account portal            | Recover account access before changing plan or deleting |

  ## Legal and support links

  * [Terms of Service](https://bitfield.so/terms)
  * [Refund Policy](https://bitfield.so/refund-policy)
  * [Privacy Policy](https://bitfield.so/privacy)
  * [Support](mailto:support@bitfield.so)

  ## Common failures

  | Symptom                                                | Cause                                                       | Fix                                                        |
  | ------------------------------------------------------ | ----------------------------------------------------------- | ---------------------------------------------------------- |
  | Customer cannot tell whether cancellation is immediate | The page hides timing and renewal language                  | Show current plan state and the effective date             |
  | Customer asks for refunds in a random support thread   | Refund route is not visible                                 | Link the Refund Policy from billing and cancellation pages |
  | Deletion is confused with cancellation                 | Product does not separate plan access from account deletion | Keep cancellation and deletion as separate actions         |
  | User tries to recover access after deleting account    | Recovery and deletion were not explained as different jobs  | Put recovery before destructive account actions            |

  ## Verify

  The lifecycle docs are ready when a customer can answer:

  * How do I change my plan?
  * Where do I cancel?
  * Where do I ask about invoices?
  * Where is the refund policy?
  * How is account deletion different from cancellation?

  ## Next

  Use [Account and key flow](/activation/account-and-key-flow) to return to the start of the account lifecycle, or [Trials and billing](/activation/trials-and-billing) for pricing language.
</div>